Shipping & Returns

At Herrera, we strive to provide fast, reliable, and highly transparent service for our customers in Germany. You can choose between two delivery options, depending on your needs:

Standard Shipping Free

• Delivery time: 1 to 5 business days from order confirmation.
• This is our standard reliable delivery service, and it is completely free on all orders placed in our online store.

Express Shipping (€4.99)

• Delivery time: 24 to 48 hours (business days) from order confirmation.
• Ideal for those who want to receive their purchases as quickly as possible.

Order Processing & Tracking

All orders are processed within a maximum of 24 hours (business days). You will receive a confirmation email with your tracking number as soon as your package is dispatched, allowing you to follow its journey directly to your door.

At Herrera, your satisfaction is our top priority. If an item doesn't meet your expectations, you can return it entirely free of charge within the standard 14-day statutory return period—with absolutely no hidden fees.

Return Conditions

To be eligible for a refund, items must be unworn, unwashed, and in their original condition, with all packaging and tags fully intact.

How to Initiate a Return

To request a return, simply fill out the form on our "Contact Us" page, providing the following information:

• Order Number
• First and Last Name
• Reason for Return

Once your request is received, our team will send you all the necessary instructions to arrange a free return pickup or drop-off. Your refund will be processed promptly as soon as we have received and verified your returned items.